Headquartered in the US, eTrendGroup provides outsourced solutions for various industries from top outsourcing destinations like India and the Philippines. For years, eTrendGroup has had much experience in providing services to a host of clients in the retail, IT, real estate, financial education and health and family care industries for their IT, customer service and marketing needs.

The company has maintained an exclusive partnership with its clients and is now opening its doors to other major companies by providing skilled remote personal assistants or outsourced professionals.

At eTrendGroup, we value your privacy and the security of your information highly. Because of this we have structured our systems so as to ensure that your personal details as well as your information are secure and confidential.

All our employees are bound by a Non Disclosure contract to keep all information regarding their clients within the walls of the company. All our employee computers are secured by firewall and we regularly monitor and log all activities regarding your account with us to maintain data security at all times.

All of eTrendGroup’s employees pass through a stringent and strict hiring process which effectively evaluates their capability as well as integrity. All of our Personal Assistants or outsourced professionals have degrees in various courses from leading educational institutions in the Philippines. They are trained in the company to maintain our high standards of service and are made to sign confidentiality contracts for every project they engage in.

With eTrendGroup, you are not limited to your Assistant. We have a professional team with different competencies which can provide you with whatever assistance you may need from a Remote Personal Assistant or Outsourced Professional. This team works together to make your life easier. With eTrendGroup, you get the expertise of a team of skilled experts for the price of one.

eTrendGroup instills values to its employees and operate with the principles of integrity, sincerity, commitment, hard work and proactive leadership. These values form the core foundation of our training and with our business model, we see to it that all our employees provide our clients with the best service in personal assistantship. Couple both of these with our unique hiring process and what results are employees with a high regard for client satisfaction.

A remote Personal Assistant or Outsourced Professional can make a huge difference in your life.

• With eTrendGroup you get all the advantages of having your own skilled executive assistant without having to worry about the hassles of hiring, paying big salaries, taking care of employee benefits like leaves, health benefits and setting up hardware and office space.
• You have the advantage of having the appropriate skills available to you from a team of professionals without having to hire different people. Depending on your project, you can have the service of a qualified personnel best fit for your requirements.
• With your assistant working remotely, you can literally have someone working for you while you sleep to meet those deadlines.

To have your own Personal Assistant or Outsourced Professional, just go through this simple process.

1. Read our terms and conditions and complete the information Request form with the required details. You will then hear from our Business Development team within 24 hours to better assess your needs.
2. Our business development team will carefully asses your needs and will get a detailed scope of your needs and requirements. A quote will be sent to you which identifies timelines for your assignments, payment details, deliverables and the scope of the service you require. After your approval of the quote and after the signed form and payment is submitted and received by us, work on your assignment will commence.
3. After all the simple process of hiring, you can now work with your remote Personal Assistant or Outsourced Professional. You can send your assistant the details and procedures involved in your requirement. Your assistant will be reporting directly to you but since all assistants will be working in our office, you need not worry about the infrastructure as we will take care of that.
   
   

eTrendGroup takes good care of its employees and all are bound by contract to abide by the company’s rules.

Our company puts every assistant with a partner who shares knowledge of the project details and who does first-level evaluation on the quality of the deliverables to the client. The partner serves as an effective back up of the work being done by the assistant and provides added expertise to the client for his needs.

Every remote Personal Assistant or Outsourced Professional reports to a manager who supervises the work being done for all the company’s clients. It is suggested that the client send the manager a copy of his correspondence to keep him in the loop. Since you will be working directly with your assistant, it would be best to provide honest feedback too to ensure that your deliverables are according to your expectations.

At eTrendGroup we evaluate your deliverables not once but thrice. First, the buddy system provides immediate first level evaluation of the client’s requirements and the output. Then the team leader does a check before delivery which is then quickly sent to the manager for further critique and evaluation.

The preferred mode of communication will be through emails, but assistants can also be reached through the phone or via remote desktop connection and File transfer protocol. At eTrendGroup, we believe that we should not reinvent the wheel. Because of this, we are flexible in using the current advances in technology to facilitate effective communication between our employees and their clients. For projects with fixed bids, we recommend communicating directly with the team leader and the supervisor or team leader to maximize productivity and ensure quality.

With Remote Desktop Connection, we would be able to access your computer with your permission to enable your assistant to directly manage your computer, install applications, perform trouble shooting and assist you with ease. With eTrendGroup, we use the latest technology to help you receive files and send files effectively to us.

All our assistants are trained with research methodology, internet research, report documentation, Microsoft Office, email management and writing, phone skills and others. Our professional trainers are experienced assistants themselves and with our team leaders and managers we provide our employees with the training they need to be effective service providers.

For certain clients, Remote Assistants will need some training from the client with regards their needs. As an example, it would be a client’s responsibility to educate his or her assistant about special procedures and processes involved in the work he or she is required to do especially if it is company specific. The longer an assistant works for you, the better he or she will be in providing your needs and meeting your expectations. We recommend trying out our long term assistantship programs for better output from your Remote executive Assistant.

Yes. To maintain the security and confidentiality of you information, we will enforce strict guidelines so as to see to it that you communicate with your assistant only through valid and approved channels. We are very much familiar with integration with popular email hosts and email software like outlook and thunderbird. Our assistants will happily work with your preference and will also provide suggestions to serve you better.

Your feedback is very important to us. It is a major factor we consider in appraising employee performance and compensation. To ensure the quality of our work, every assistant is regularly evaluated by the client. This helps us keep you satisfied with our service and meet your expectations. If you are dissatisfied with your assigned assistant, you can always send us an email stating your reasons for dissatisfaction.

We would be happy to discuss your concerns with your assistant to meet your expectations. If this does not work out, then we will replace your Remote executive assistant.

All remote assistants are conversant and exceptionally adept in speaking English. The Philippines has English as a second language and still maintains English language education from preschool to college. Remote Assistants who speak other languages are available depending on availability.

With eTrendGroup, we take care of the monitoring of your assistant’s work. This will give you more time on what matters. If you want know how things are progressing on certain projects and tasks, however, you can opt to agree to receive regular updates and time sheets. Usually we send weekly updates to you or a heads up when a specific project s done for your immediate feedback. We are flexible with our client’s demands but will always work towards allowing you more time as we work on managing your assistants for you.

ETrendGroup works around the clock, from Monday to Friday. Choose the best time for your needs to have you assistant working for you. Ideally, assistants work in shifts from between 7:00 am to 7:00pm EST. Please tell us what works best for you and we will find a way to work out a schedule best suited for your needs.

With our years of experience maintaining secure online businesses, we at eTrendGroup, know how important security is for our clients. With our experience we have established unrivaled security protocols to protect you and to ensure your minds are at peace in partnering with us.

Contractual safeguards

• Non Disclosure Agreement with clients as mentioned in our terms and conditions.
• Non-Disclosure agreement and system usage agreement with employees.

IT Security Policies
Secure and limited access LAN
Physical Security
Visitor policy
Controlled Internet Usage

With eTrendGroup, we limit the access to your personal information only to those who are involved with your needs. This means only your assistant and his managers have access to you personal information. Sensitive information like credit card numbers are protected by managers and are to be used with supervision. A stringent IT security policy is also used to avoid unauthorized access of any data about you or your projects.

All data provided to eTrendGroup is kept by the company for a period of six months after the completion of the project. This will ensure faster recovery in case it is needed by the client. After six months, the data is irreversibly removed from our archives. This means that for project related data, the client must make a request prior to the time it is erased completely.

All rights to your projects remain yours after you have settled your dues with our company. As we are a service provider, you will maintain sole ownership of Intellectual property rights of any project you engage in with your remote executive assistant.

ETrendGroup follows a strict DRP system to ensure that the client data is safe and taken cared of in cases of fire earthquake or other natural disasters. All our data from our clients are stored in a secure server location. A regular backup of the data is kept and maintained in a location restricted for authorized IS personnel only.